Terms and Conditions

GENERAL

All quotations are made and orders accepted by us subject to the following conditions, notwithstanding anything, which may be stated to the contrary by the customer, unless otherwise agreed in writing

PRICES

Goods will be invoiced at the price ruling on the day of despatch. Quotations are given at current prices but may be subject to alteration in accordance with prices ruling at date of despatch. No liability is accepted for any mistakes in the quotation of prices or for any consequences of such mistake, no matter how the same may arise.

IMAGES

Whilst every care is taken to represent a fair likeness to the product supplied. The images on our website are for guidance only.

PACKING

Packing materials, which are marked "returnable" on invoice and have been charged for will be credited in full only if returned in good condition carriage paid within, 14 days from the date of receipt of our invoice. Cable drums will be charged for in accordance with the manufacturers or suppliers drum schedules and rental conditions. Returnable packing not charged for at a time of despatch carriage paid within 28 days of being supplied.

DAMAGE OR LOSS IN TRANSIT

Goods should be signed for as "Unexamined or "Damaged".  Any breakage's, damage of shortages must be notified in writing and within 3 days of receipt of goods to ourselves and to any other carriers involved, otherwise no liability can be accepted. Damaged goods and packing materials must be retained for carrier's inspection. All claims must quote advice note or invoice number. Non-delivery of the whole consignment must be notified to us in writing within ten days from date of our invoice.

PAYMENT

Payment for account customers only, must be received by us not later than the last working day of the month following date of despatch. In the event of default in payment by due date, we reserve the right to charge interest on money overdue and to suspend deliveries or terminate the contract. Value Added Tax is payable without deduction and is calculated on the cash discounted value of each invoice.

PERFORMANCE

It is your responsibility to determine that the goods are sufficient and suitable for the purpose to which they are to be put.  We cannot accept any responsibility either in respect of the installation of any goods or as to the ultimate performance of any product in which the goods may be installed. We shall in no way be liable from any defect or inefficiency caused by the manner in which the goods are used.

DEFECTS AFTER DELIVERY

All goods supplied by us are manufactured by others. Accordingly, we shall pass on to you the benefit of the warranty, if any, given by the manufacturer of the goods. Our liability under this Clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods and we shall not be under any liability, whether in contract, tort or otherwise, in respect of any defects in goods delivered or for any injury damage or loss resulting from such defects or from anything done or omitted in connection with the goods or from any work done in connection therewith.

ORDERS

Written confirmation of telephoned orders should be clearly marked as such. Other wise the customer must accept liability should the order be duplicated. The Company reserves the right to apply a minimum invoice charge of £15 on any orders under that amount or such other surcharge as the Company may from time to time decide.

CANCELLATIONS

Cancellations of customers orders placed with the Company must be in writing (telephone cancellations will not be accepted) and on the clear understanding that the customer will accept liability for any charges and costs involved.  If goods have been specially ordered for a customer, any charge made by the manufacturer or supplier to the Company will be passed on to the customer.

LAW

The quotation and any contract that shall result there from shall be governed in all respects by the internal laws of England.

Carriage and Delivery Policy to UK mainland

The Company will normally make no charge for local deliveries by its own vans from its warehouse, but reserves the right to charge carriage on deliveries of orders under £100 net invoice value however consigned. Special delivery requests by the purchaser will be charged at the true despatch cost. Every effort is made to adhere to delivery dates where quoted but the Company cannot be responsible for loss or damage arising through failure to deliver on the due date.

There will be an extra charges export orders

Stock items, should normally be dispatched within 2 Days of receiving order.

Non stocked items are reliant on supplier delivery times but in most cases should be dispatched within 14 days, if not, we will advise and if the delivery time is not acceptable we will provide a full refund.

Obsolete and deleted stock lines if no alternative can be agreed we will provide a full refund.

There will be a £10.00 delivery charge on orders under £100.00. There will also be a delivery charge on heavy bulky or fragile items

Returns Policy

The Company disclaims liability for goods returned without the written consent of the Company.  In order for any goods to be returned, an email must be sent to sales@gwsupplies.co.uk or advised in writing within 14 days quoting the Company's web order ref. (GwOr….) or advice note number to obtain a returns number. The Company disclaims liability for any returns whilst in transit to the Company.

When arranging for the return of good please confirm the reason for return and the cost of shipment by e-mail to sales@gwsupplies.co.uk we will supply a returns number and credit will be issued.

Reimbursement for shipping will be paid for damaged or faulty goods.

Goods may be liable to a re-stocking charge and return carriage charge at your cost.

Delivery Policy to UK mainland

Within 7 Days for items in stock
Within 14 Days for non-stock items
If longer than 14 days you will receive an email inform you for an approximate delivery date

European and international Deliveries

We will advise on the extra costs and extended delivery for Export orders.